Overall a Good Home|Recommended: YesOnce the word gets out about something nice, it gets crowded This community has changed over the years. Maintenance was once problematic if you look at past reviews, but has been much improved as has the assistance from the main office. Noise is getting worse with more apartments in the area, and it's a fact you cannot pick your neighbors in apartment living. There are times when noise gets bad -- particularly in the parking lots at night. Oftentimes customers at the restaurant bars across the street use the lots and walk over about 2 a.m. to get their cars -- or return home either way they get loud. Parking -- a region-wide problem -- continues to be a problem the lots used to be monitored quite well as far as parking passes but now it appears even more crowded. The community feels safe and walking paths have been added anything you need by way of shopping is literally within walking distance. So as with all communities, these are the pros and cons -- I've renewed my lease six times.
Tammy, we are thrilled to hear how much you enjoy your home. It's also great to hear that you have seen improvements over time. Our goal is to exceed the expectations of our residents and guests and to provide a community they enjoy coming home to. Thank you for calling Lerner Parc Dulles your home. Sincerely, Lerner Management
We Like Living Here |Recommended: YesThe apartment is nice. We don't feel crowded. There is sufficient parking where our apartment is. The grounds are kept neat and clean. The maintenance crew is friendly and helpful. About the only negative is the recycling and trash center. The recycling is usually full to the point of overflowing. Trash bags are often lined up outside the bin door for no reason other than people are either lazy or ignorant of how to push the compactor button obviously not a reflection on the Parc Dulles folks .
Thank you for this great review, Joni. We will be sure to thank the maintenance team for exceeding your expectations and providing you with great service. It does sound like we have some room for improvement with the trash compactor area. We currently have maintenance check this area each morning to dispose of any trash that may be on the exterior of the compactor area. We will ask them to keep a closer eye on this space going forward. Thanks again for your feedback and we sincerely thank you for calling Lerner Parc Dulles your home. Sincerely, Lerner Management
Has improved but resources could be better managed|Recommended: YesOverall a quiet, courteous, safe, and beautiful neighborhood. Initial interactions with the management office were less than stellar and proved to be a headache. Too many notices about the need to enter our apartment over the year. Air conditioner not working recently but maintenance came and fixed it the next day, and I see that as a great improvement from what I've read in some previous reviews. The new signs out by the roads are hideous because they look commercial instead of homely - this is a residence community, the old signs were better suited. There is only one garbage recycling center for the entire community and it is constantly overflowing, which is unsightly. So instead of spending money to repave the parking lot that was in fine condition, they could have invested in installing another garage recycling or scheduled more frequent pick-ups. There is ALWAYS someone illegally parked stopped under the archway blocking traffic and making that intersection kind of dangerous. PLEASE put up some signs so that people cannot just stop there.
Danyun, thank you for providing this feedback. This is critical in helping us improve overall as a team and providing you with a home and community you enjoy. We are happy to hear maintenance addressed your AC in a timely fashion. Please remember we have a 24-hour emergency maintenance phone line or you can submit maintenance requests through your resident portal. We will look into more frequent pick-ups of the recycling area and the possibility of increasing the number of recycling areas. These are great suggestions. Thank you for your patience as we work through some of these items. We look forward to improving your experience overall. Sincerely, Lerner Management
Nice place to live in for a family and I wish the play ground can be fixed and NOT allow any Pets inside |Recommended: YesMy wife and I really like this place, even though it's little bit pricey. Also, I wish the play ground can be fixed get the same material as the one in the Remington residence and NOT allow any Pets inside it become a big mess, especially some pet owner don't clean after their pets - it smell terrible .
Youcef, thank you for this feedback. Hadley's Park playground is across the street from Remington and walking distance from your community. Your children will love this playground, we see children here all the time! We will be sure to monitor the playground area for pet waste more carefully. If at any time we have overlooked pet waste, please report it to the office and our maintenance team will address this quickly. Also, be on the lookout for our upcoming outdoor movie nights this summer in Hadley's Park! We look forward to seeing your family there. Sincerely, Lerner Management
We like it so far|Recommended: YesThe only reason that I gave 3 star to maintenance is because it's been over 4 months and we are still waiting for the light cover in our foyer to be replaced
Arash, thank you for this feedback. We strive to deliver our residents and guests with a 5-star experience. We are currently researching your light cover to see why you are experiencing a delay. Your Community Manager will be in touch with you shortly with an update. Thank you for your patience while we look into this. We look forward to improving your overall living experience with us. Sincerely, Lerner Management
It is excellent and amazing..|Recommended: YesI like very much the community of Parc Dulles, it is a quite area with easy access to shopping and after all I can see a quality with management and the tenants living here. I prefer to stay more years till I purchase my own house. For sure, I recommend this place for all my friends and acquaintances.
Ashraf, thank you for this terrific review! We could not be happier to hear you have had a 5-star experience with us! We will be sure to thank our team members for going above and beyond. Thank you for calling Lerner Parc Dulles your home! Sincerely, Lerner Management
Beautiful|Recommended: YesWhat really drew me into this community was the overall appearance of the complex. It feels like you are coming home to a resort instead of an apartment. The community is very inviting and there is always some fun activities planed for the residence which makes you feel like you are apart of a family.
Thank you for this wonderful review, Katherine! We have to agree with you, we call Lerner Parc Dulles our little oasis because it does very much feel like a resort. Thank you for calling Lerner Parc Dulles your home! Sincerely, Lerner Residential
THE KINDNESS OF YOUR MAINTENANCE STAFF|Recommended: YesI wanted to say thank you to Chad and Freddy for being so kind and helping me when my car would not start. I had just called my roadside assistance, and Chad and Freddy came upon me and offered to jump my car. They proceeded to jump my car, and it started That was a very kind thing for them to do, and I want to make sure they know I appreciated their assistance. I also would like for their supervisors to know what kind people they have on their staff. Thank you again Chad and Freddy....... Paula Wobby
Hello Paula, We would like to thank you for taking the time to provide this delightful review! This is a shining example of the superior customer service Lerner Parc Dulles strives to provide. We will be sure to share your feedback with Chad and Freddy. Again, thank you for sharing your wonderful experience with us! Sincerely, Lerner Residential
No automatic payment option|Recommended: NoRecently included some utilities with the rent billing, making the monthly total variable so I can't use automatic payments anymore. And coincidentally, the online payments all involve credit cards and at least 50 service fee additional. Or I can go to Western Union in person
Christopher, we are sorry to hear you are having trouble with online rent payments. We are happy to assist! You have several different electronic payment options; you can log into your Resident Portal on the website by visiting https://parcdullesatdullestowncenter.residentportal.com/resident_portal/?module=authentication&action=view_login or you can download the ResidentPortal app from your phone and pay your rent through a couple clicks. It sounds like what may be easiest for you is paying via E-Check. This method is free and you can set it up as a recurring payment specified to pull the entire balance due each month. This way, you do not have to hassle with going into your account each month with the variable utility costs. If you have any questions, your Community Manager will be happy to walk you through these steps! Thank you for calling Lerner Parc Dulles your home! Sincerely, Lerner Management
Riches to Rags |Recommended: NoI have lived here for almost 9 years and have watched the community go WAY down hill. The leasing staff used to be consistent, friendly, and helpful. Now, there is someone new almost every time I go in there and they are pretty rude. Though the maintenance staff is nice, there are not enough of them, so they are over worked and unable to respond to maintenance issues in a timely manner. Which is frustrating because I have had countless maintenance issues including flooding in my apartment 4 times.
Heather, we are so sorry to hear of your poor experience with us. We truly would love the opportunity to improve your overall experience. We have researched your concerns with the team and are very sorry to hear of your garage mis-hap. We hope the 60-day extension Valerie provided you with was sufficient time to clear your items. If there are maintenance items that need to be addressed, please let us know and we will address these items. We show no pending items at this time on your account. We look forward to providing you with an improved experience and appreciate you choosing Lerner Parc Dulles as your home. Sincerely, Lerner Management
Beautiful property, great location|Recommended: YesLiving here is great, you have access to all kinds of shopping and the area is just building more and more The community is nice with lovely amenities and pet-friendly walking trails. The staff at the leasing office are all wonderful and so helpful I've always been treated respectfully and felt well taken care of. I know we have neighbors but I never hear them, which is a HUGE bonus for me being a light sleeper--and even though we are on a busy highway, the landscaping was very well done so I don't hear much street noise at night. It would be great to have designated parking spots because I believe some people take advantage of the parking rules but other than that it's great
Kelli, we are thrilled to hear what a great experience you have had with us! We could not be happier to hear how much you enjoy your home and community. We have to admit, having the convenience of shopping and dining right across the street is one of our favorite attributes of this community too! We will absolutely take your parking feedback into consideration as well. Thank you for calling Lerner Parc Dulles your home. Sincerely, Lerner Management
Very Nice Neighboorhood|Recommended: YesIts a nice neighborhood. Very nice apartments. Parking is very limited. If you get home after 6 there are no spaces available close to your building. Price is slightly high. Parking and price are the biggest things that make me give it an O.K. review.
Thank you for this 4-Star review, Sinclair! Sincerely, Lerner Management
I think the unit could use work.|Recommended: YesPaper thin walls, can hear everything from neighbors. Not well insulated. Windows allow wind cold air to seep through. My room is freezing, but the rest of the unit is a sauna. Needs a pantry place to keep a trash can. No strict rules on smoking. Neighbors smoke on their porch and it comes into our house stairwell. Would be nice to have light fixtures in all rooms- random that only one room has a ceiling light. Not even the living room has one. Parking is miserable. Staff is wonderful and club house is nice, would have been nice to have that same kind of care put into the construction of the unit.
Daniella, we are sorry to hear you have had a subpar experience in your apartment home. Perhaps we can send the maintenance team over to inspect your windows and see what can be done before next winter. We are thrilled to hear you have a great experience with the staff and we will be sure to thank them for exceeding your expectations. Your Community Manager will be in touch with you to further discuss your concerns. Sincerely, Lerner Management
It was nice|Recommended: YesIt was nice living here. The staff could be more friendly to the residents.
Annette, thank you for this 4-star review. We just spoke with the Property Manager in regards to your concerns and she has informed us you are relocating to our sister property, Lerner Remington. We know you will love the community and we look forward to hearing your feedback! Thank you for choosing a home with Lerner. Sincerely, Lerner Management
Happy overall|Recommended: YesI don't write reviews often, but thought I'd chime in and say that the wife and I are satisfied with our experiences here at Parc Dulles. Our layout is more like a townhome, and for that, we're especially satisfied especially because it doesn't feel like an apartment . But the one thing that we're not too happy with is the fact that it's impossible to keep the place warm enough we could feel drafts through the electrical outlets and window sills. While we have put in a ticket to have the draft electrical outlets addressed, it doesn't really solve the overall issue of heat insulation. The staff does their best to address our concerns--and I also want to note that I think they did a wonderful job in dealing with the recent snow storm we had. Sidney, Valerie, Freddy ... these are just three of the folks I have had the most contact with they should be commended for their customer service.
Timothy, we are thrilled to hear of your wonderful experience and interactions with the team! We will be sure to pass this feedback along to the team and thank them for a job well done with the most recent snow storm. We will also speak with the maintenance team regarding to the insulation of your apartment home to see if there is anything else that can be done. Thank you for calling Lerner Parc Dulles home. Sincerely, Lerner Management